warranty.

Our limited-warranty is applicable to all VELA Jewels Co. products and is valid for 12 months from the fulfillment date. This warranty covers manufacturing defects and workmanship issues (included, but not limited to: loose diamonds or prongs, broken clasps, and broken soft chain) at no charge. However, it does not cover accidental damages, basic wear and tear, or any lost, stolen, cracked, scratched, dented components on the product.

All of our products are mandated to go through a quality assurance check before dispatch. In the event of any concerns related to manufacturing defects, please contact us promptly. We are committed to addressing and resolving such issues within the specified warranty period. For assistance, please complete the contact form or send us an email at hello@velajewelsco.com.