faqs.

frequently asked questions.

Do you ship internationally?	We're only shipping within Canada at the moment.
What's the approximate turnaround time for pre-orders?	We aim to have all orders fulfilled and delivered within 8 weeks. However, it may take up to 11 weeks during holiday seasons.
Which cities do "Metro Vancouver" include?	Burnaby, Coquitlam, Delta, Langley, Maple Ridge, New Westminster, North Vancouver, Pitt Meadows, Port Coquitlam, Port Moody, Richmond, Surrey, Vancouver, West Vancouver, White Rock.
What is your return/exchange policy?	As a result of the personalized nature of our products, we do not facilitate returns. Please refer to our return/exchange policy page for more information.
Do you offer product warranty?	Yes, we do offer a limited warranty for all our products – this excludes basic wear and tear and accidental damages. For more detail information, please refer to our warranty page.
What's the best way to clean my jewellery at home?	Take a small brush and a small amount of glass cleaning solution or diluted dishwashing detergent and scrub it gently. Be sure to scrub the bottom of your diamonds and sapphires to get rid of all the gunk!
Can I cancel my order?	Unfortunately, orders are processed immediately and cannot be cancelled once it has been placed.
How do VELA Jewels Co. gift cards work?	Our gift cards expire within 6 months from the activation date and can be used towards all products, except custom orders and final sales. The warranty, as well as the return and exchange policy for items purchased with a VELA Jewels Co. gift card remains the same for any other purchase made using other forms of payment – To learn more please visit our warranty or return & exchange policy pages. We do not offer gift card exchanges or refunds.